Bookable services
Introduction to services
When a customer reserves accommodation at your property, they’re purchasing your bookable service. If you create additional services (as opposed to bookable services), they, and any attached products, will have to be purchased on site and manually added to the customer's bill in Quadro.
Every product has to be attached to a bookable service. If you want customers to be able to purchase something with their reservation, you need to create a product that's attached to a bookable service.
Overview of bookable service settings
- From the main menu go to Settings > Bookable services
- Update the details of your bookable service
- Click on Save
Details
General:
| Method | Description |
|---|---|
| Name | Enter a name for your overnight settings (usually "Stay") |
| Short Name | Enter an Short name that will be inserted in places with limited space |
| Description | Enter a short description of the Stay service that will be shown to customers. |
| City tax | Select your city tax |
| City tax method | Select how the tourist tax is charged to the account. |
| Excluded from the price: if you want the tourist tax to be included in the price of the overnight stay. | |
| Included in the price: if you want the tourist tax to be excluded from the price of the overnight stay |
Options:
| Method | Description |
|---|---|
| Channel Manager Segment | Choose a booking segment created through the channel manager |
| Booking engine segment | Choose a booking segment created through the booking engine |
| Default Segment | Choose the segment to be selected as the default on a new booking screen |
| Booking engine URL | Enter the URL linked to your property's website where your booking engine is located |
| T&C’s URL | Enter the URL linked to the terms and conditions web page on your property's website. When a user clicks on the wording "Property T&C", he is directed to the inserted web page |
| Privacy Policy URL | Enter the URL linked to the corresponding web page on your property's website |
Responsibility:
| Method | Description |
|---|---|
| Responsible department | Select the department responsible for managing the Stay service (all employees of this department will be notified in case of receipt of a new order) |
| Responsible Employee | Select the employees responsible for the Stay service. They will be notified if a new order is received |
| Notifications | Choose whether you want employees or the department responsible for Stay's service to be notified about new orders received from internal or external distribution channels |
Accounting:
| Method | Description |
|---|---|
| Default Accounting Category | Choose a default accounting category for your Stay service |
| Rebate Accounting Category | Choose a default accounting category for discounted products |
| Deleted Item Accounting Category | Choose a default accounting category for deleted products |
| Cancellation Fee Accounting Category | Choose a default accounting category for cancellation penalties |
| No show cancellation fee accounting category | Choose an accounting category for the cancellation penalty applied to customers who do not check-in because they are absent |
| Positive deposit accounting category | Choose an accounting category for debits on positive deposits (it is applied only in countries where the payment of taxes is mandatory at the time of debit) |
| Negative deposit accounting category | Choose an accounting category for debits on negative deposits (it is applied only in countries where the payment of taxes is mandatory at the time of debiting) |
House Rules:
| Method | Description |
|---|---|
| Arrival time | Enter the official arrival time for your property, which will be the default arrival time for all new bookings |
| Departure time | Enter the official departure time for your property, which will be the default departure time for all new bookings |
Segment
Segment management
Use segments to classify bookings based on some information relevant to your operation (eg. Reason for stay, Type of customer) Segments can be assigned to travel agencies, channel managers, rates and reservations. This favors the creation of more detailed reporting, useful for targeting customers more effectively. After creating a segment, you can adjust its uses: Allow employees to assign segments when creating reservations Automatically apply certain segments as defaults
Create a segment
- From the Main Menu go to Settings> Segments
- Click the + button
- Enter the name of the segment
- Click on Save