Reservation Overview

Reservation list

To view the booking overview, click Main Menu > Bookings > Overview

The Booking Overview report is a quick snapshot of all relevant bookings that day. This report always shows the most up-to-date status of remaining arrivals and departures to ensure that the front office is able to check which guests and bookings require an intervention before the end of the day.

Below you will find a complete overview of all the functions and filter options available for this report. The report itself is divided into five sections. For the Arrivals, Departures, Overnights and In House sections, the booking forms are used to provide a summary of all booking details for easy reference.

Note

If a booking is made for more than one person, but there is no travel companion assigned to the booking, the registration card for that companion will be printed blank. Please make sure you have a guest assigned to your booking to avoid further card data transfers to the system.

Arrivals

Arrivals mode is a quick and easy way to view all remaining arrivals for the selected day. You can also check in customers directly from this overview. Above all the booking sections, you will see the following summary data:

Bookings: Number of bookings arriving or already arrived
Customers: Number of guests arriving or who have already arrived, including all travel companions
Print registration cards: prints all registration cards for all reservations in that section, for the selected date range You will see the following data filters:
Date: Results are displayed by date, which represents data starting at 00:00 until 00:00 the next day
Reservation status:
Final: Reservations that have been confirmed by the guest and are non-refundable
Optional: Reservations not yet confirmed by the guest
Arrival status
Order: Select how you want reservations to appear - Arrival: Displayed in order from earliest arrival time to latest. - Customer: View the customer's last name in alphabetical order. - Departure: Displayed in order from first to last departure time. - Room: From the lowest to the highest number of rooms. - Status: Grouped by booking status. The top of the booking cards represent bookings that have yet to arrive:
Cards marked with the blue Check in button mean that online check-in has not been completed.
Cards marked with the green Check in button mean that the guest has completed the online check-in and provided all the information required by law.

Departures

Departures mode is a quick and easy way to view all bookings that will depart for the selected day. You can also check customers directly from this overview. Above all the booking forms, you will see the following summary data:

Bookings: Number of bookings departing or that have already departed.
Customers: Number of guests departing today or who have already left, including all accompanying persons.
Print Registration Cards: Prints all registration cards for all reservations in that section, for the selected date range. You will see the following data filters:
Date: Results are displayed by date, which represents data starting at 00:00 until 00:00 the next day.
Status: Status of the reservation
Final: Reservations that have been confirmed by the guest and are non-refundable.
Optional: Reservations not yet confirmed by the guest.
Order: Select how you want reservations to appear - Arrival: Displayed in order from earliest arrival time to latest. - Customer: View the customer's last name in alphabetical order. - Departure: Displayed in order from first to last departure time. - Room: From the lowest to the highest number of rooms. - Status: Grouped by booking status. The top of the booking form represents bookings that leave today but have not yet checked out:
Cards marked with a blue Check out button mean that the guest has not checked out.
Cards marked with a green Check out button mean that the guest has completed their online checkout.
Tickets marked with an orange Check out button represent reservations that have not checked out and urgent action is required.

Stay overs

The In House mode is a quick and easy way to view all overnight bookings. These are all guests who are in the hotel and who do not check in or check out within the selected date range. Note that this section will also show guests staying for a minimum of two nights in total (or a 24 hour period), where at least one of these nights is within the selected range. Above all the booking forms, you will see the following summary data:

Reservations: Number of reservations per overnight stay.
Customers: Number of guests staying with us.
Print Registration Cards: Prints all registration cards for all reservations in that section, for the selected date range. You will see the following data filters:
Start Date: Select the start date of the report data, starting at 00:00 on the selected day.
End Date: Select the end date of the report data, which ends at 00:00 the next day.
Status: Status of the reservation.
Final: Reservations that have been confirmed by the guest and are non-refundable.
Optional: Reservations not yet confirmed by the guest.
Order: Select how you want reservations to be displayed. Arrival - Displayed in order of time from first to last arrival. - Customer: View the customer's last name in alphabetical order. - Departure: Displayed from the earliest departure time to the latest. - Room: From the lowest to the highest number of rooms. - Status: Grouped by booking status. The top of the cards represent reservations in the middle of their stay, which will be at the property overnight. They will be marked with a gray Manage button.

Staying

The Staying mode allows you to view all reservations staying, arriving and departing within the selected date range. You can also check guests directly from this overview. Above all the booking forms, you will see the following summary data:

Bookings: Number of bookings arriving or already arrived.
Customers - Number of guests arriving today or who have already arrived, including all travel companions.
Print Registration Cards - Prints all registration cards for all reservations in that section, for the selected date range. You will see the following data filters:
Start Date: Select the start date of the report data, starting at 00:00 on the selected day.
End Date: Select the end date of the report data, ending at 11:59 pm on the selected day.
Status: Status of the reservation.
Final: Reservations that have been confirmed by the guest and are non-refundable.
Optional: Reservations not yet confirmed by the guest.
Ordering: Select how you want reservations to be displayed. - Arrival: Displayed in order of time from the first to the last arrival. - Customer: Displayed in alphabetical order of the customer's last name. - Departure: Displayed from the earliest departure time to the latest. - Room: From lowest to highest number of rooms. - Status: Grouped by booking status. Cards represent all bookings currently in progress. This includes bookings that have arrived and checked that day, as well as overnight bookings, those who are in the middle of their stay and will be staying at the property overnight.

Check in a reservation

Open the reservation you want to check-in for
Go to the Status section
If the booking is part of a group and you want to check in for more than one booking at once, please make sure you have selected all relevant bookings on the right side of the screen
Find the Spaces section
If the assigned room has completed the inspection, you can check-in for that reservation
Decide if you want to create room keys (if you don't want to, you can always create them after the guest has checked-in)

Add, move, or remove items from open bills

Before closing a bill, you can make any necessary changes to the products it contains.

Add items to an open bill

If a customer orders a service or product directly with you (instead of purchasing it with their accommodation), you can manually add it to their bill in Quadro.

Add a product to an open bill

The product is connected to your bookable service (e.g. Stay Service)

If a customer wants to purchase a product that is usually packaged with stay (i.e., the product is attached to your bookable service), you need to add it through their reservation.

Open the reservation.
Go to the Billing tab.
Find the Add product section.
Select the product you want to add, and enter the product count.
Click Add. The product will be added to the billing tab of the reservation owner's customer profile, under Unpaid items / Deposits.

The product isn't connected to your bookable service (e.g. Stay Service)

If a customer purchases a product or service that isn’t connected to accommodation, you can add it directly to their unpaid items in the billing tab of their customer profile.

Open the customer's profile.
Go to the Billing tab.
Find the Unpaid items / Deposits section, and click ⌄ to expand.
Click Add product, then select the product you want to add from the dropdown.
If the service has multiple sub-products, you can click the + or - buttons to add or remove any products that should or shouldn't be on the bill.
Click Create.

Transfer bill items

Transfer bill items to another customer

Open the customer's profile.
Go to the Billing tab.
Expand the bill with the items you want to transfer.
If you want to move all the items from that bill, click Move all items. If you want to move specific items from the bill, select them and then click Move selected items.
Select the customer and bill you want to transfer the item(s) to.

Transfer bill items to a company

Currently, you can't move individual bill items to a company bill—you can only move entire bills. If you don't want to move all the items on a bill to a company, move them to a new bill first.

Open the customer's profile.
Go to the Billing tab.
Find the bill you want to transfer to a company.
Click Company.
Search for the company you want to transfer the bill to, and click Move.