Payment

Payment report

To access the payments report section go to Main Menu> Report> Payment

The payments report provides an overview of all payments (including refunds and chargebacks) created, canceled, or settled during a specified time period.

Reading the report

Payments

This section includes all your payments, grouped by type.

• Guest: The guest who made the payment. Note: Click on their name to open their profile
• Created: The date and time the payment was made and the employee who processed the transaction.
• Account: The account to which the payment is attached. Note: Click on the invoice number to open the account or invoice.
• Payment card: If the payment was made by card, the last four digits of the card will be listed.
• Identifier: The unique identification code provided by the payment integration.
• Status: If the payment was made through the payment portal, you will see the status of the same. Note: Hover over the status to view more information.
• Payment: The amount received by the guest.
• Refund: The amount paid to the guest, if the payment has been refunded.
• Value: The total payment amount after any refunds.

Transactions

This section includes all your transactions made through a cashier

• Cashier: The cashier used for the transaction.
• Number: The transaction number assigned by Quadro.
• Guest: The guest who made the payment
• Created: The date and time the payment was made and the employee who processed the transaction
• Account: The account to which the payment is attached. Note: Click on the invoice number to open the account or invoice.
• Notes: The type of payment, the currency, and any additional notifications.
• Value: The total amount received or paid, depending on the type of transaction.

Payment requests

This section includes all outstanding payment requests including accounts to be paid or invoices to be paid

• Guest: the guest who is making the payment
• Deadline: The deadline date to make the payment
• Created: The date and time the payment was requested and the employee who processed the transaction
• Status: the status of the operation
• Reason: The reason for requesting the relevant payment
• Value: total amount due or to be returned

Filters

Use the filters to refine the report according to your needs

• Mode:
• Select Canceled to include only payments canceled during the selected time period.
• Select Created to include only payments created during the selected time period.
• Select Settled to include only payments settled during the selected time period.
• Start: Select a start date to limit the results to a specific time period.
• End: Select an end date to limit the results to a specific time period.
• Status: Select the status of the payments you want to include in the report (for example, failed or pending payments).
• Type: Select the types of charges you want to include. N.B. a "reverse chargeback" is the money sent to your account after a dispute has been decided in your favor
• Filter: select the payment types you want to include (eg. Cash payment or external payments)
• Options: select 3D secure to include only payments that had to be verified by the guest. Select non-3D secure to only include payments that did not have to be verified by the guest
• Credit Cards: Select credit card types to include only card payments of this type
• Format: Select a payment card format (eg physical or virtual) to include only card payments of that format
• Currency: Select a currency to include only payments made by that employee
• Integration: Select a payment portal integration to include only payments made through that portal integration.
• Charge Currency: Select a currency to only include payments charged in that currency.