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Customer profiles

To see the User Profiles List, go to Main Menu > Profiles > Users

Overview

The user profile list shows all profiles and their information. You can use this section to:

  • Get an overview of your user profiles
  • Check if the information within the profiles has been filled in 100%
  • Manage the in house guests list

Reading the report

The User Profile List includes all your user profiles. Clicking on a Name or Surname opens the profile of the selected guest. The information on this page may be subject to possible variations, but are usually the following:

  • First name
  • Surname
  • Room
  • Arrival
  • Departure
  • Segment
  • Nationality
  • Tongue
  • Identity card
  • Passport

Refining the report

Use the filters to refine the list according to your needs

  • Guests in House: click the button to filter the profiles showing only those present in your structure
  • Search: enter the name or surname of the user you want to search specifically
  • Start: Select a start date to narrow the results to a specific time frame
  • End: Select an end date to narrow the results to a specific time frame

How to blacklist a customer?

If, for whatever reason, you no longer want to accept bookings from certain users, you can add them to the blacklist

  1. Open your user profile
  2. Go to the Preferences section
  3. Under Ratings, enter Blacklist
  4. Click on Save

What if the customer tries to make a reservation?

If an employee tries to create a reservation for a blacklisted user from Quadro, an error message will appear and the reservation will not be created. If the user tries to make a reservation through the booking engine (from your website), using the email address associated with the profile on the blacklist, he will receive a message and the reservation will not be created.

View a customer's digital registration card

When a user goes through the online or in-facility check-in procedure, a guest registration card is created containing all the mandatory information and his signature. This card is saved in your user profile.

  1. Open your user profile
  2. Go to the Profile section
  3. Under Files, find the registration card
  4. Click on the file name to download it
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